Recording Training and Development for the Care Industry

Recording training and development within the care industry

Training in care homes

COVID-19 has created even more pressure for needing the right staff at the right time. With less face to face and practical training available right now, how many of your staff have started to fall between the cracks?

Here’s scenario you might be familiar with.

We are a Care Home employing care professionals at our site. We pride ourselves with ensuring that we offer the best quality of care to our service users and this is certainly down to the quality and professionalism of our staff. Our organisation likes to train and develop our own people but we do need to bring in agency staff when required.

We spend a lot of money investing in our staff. Making sure our staff are trained and up-to-date is often quite a challenge. A lot of what we do is learning ‘on the job’ by shadowing or working alongside more experienced colleagues. We bring in external companies to deliver practical and ‘classroom’ training for our colleagues where required. Some of this training and development just hasn’t been able to happen this year.

We have several roles that our staff fulfil within the business. Sometimes we fail in meeting our requirements for specific skills because we focus too much on the job role of the individual rather than the key skills they hold.

Other challenges are around managing health and safety and ensuring we’ve the correct training in place for everyone who needs it. With so much training and development needed, it’s difficult to keep on top of it. Because of this, it’s all to easy to miss someone who has training that’s expired or fail to identify a gap in training for someone else.

From time to time we need to bring in agency staff to help out when we’re short staffed. This comes with it’s own set of challenges. How do we know that the agency staff have at least achieved the minimum requirements of the CQC?  Also, are they trained to the same levels that at our own staff are?


What we need is a solution to record all of the training and qualifications for our employees. Something that helps us identify expired and gaps in our training. A skills matrix that helps us identify people in different roles that have the skills we need.  A way of demonstrating that everyone is up to date and allows for audit from the CQC. Finally, even better, a place were we could hold this information for agency staff who work on our site too.

Contact Skills+ to see what the solution might look like for your organisation